Terms and Conditions
Effective Date: January 1, 2026 | Last Updated: September 2026
Ground Crew Systems LLC
1. Agreement to Terms
By accessing or using the services offered by Ground Crew Systems LLC ("Ground Crew," "we," "us"), including our website at groundcrewsystems.io and our managed operating systems, you agree to be bound by these Terms and Conditions.
2. Description of Managed Services
Ground Crew provides managed workflow operating systems, including response automation, estimate follow-up sequences, appointment protection reminders, customer reactivation, and AI-generated review replies for home-service contractors. Our services are provided as a managed service combining software configuration, ongoing monitoring, and included support.
3. Service Fees, Setup & Billing
Setup fees and monthly subscription rates are outlined on our Pricing page and formalized in individual client service agreements. Month-to-month subscriptions begin after an initial 90-day onboarding period. Services may be canceled after 90 days with 30 days written notice.
4. Human Boundaries & Client Responsibilities
Clients remain responsible for final pricing decisions, complex technical customer consultations, emergency dispatches, and employee actions. Ground Crew configures explicit human escalation boundaries within all automated workflows.
5. Limitation of Liability
To the maximum extent permitted by law, Ground Crew Systems LLC shall not be liable for any indirect, incidental, consequential, or punitive damages arising out of or related to your use of our managed systems or web platforms.