New-lead response for Home Service Pros | Ground Crew
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From The Response System

New-lead response

Every new lead from the web gets a text and an email inside sixty seconds, day or night, and a chat bubble that captures the phone number.

The problem
The problem, in plain English

Web forms and digital inquiries sit in email inboxes for hours. People expecting an immediate answer move on to whoever replies first.

What the system does
New-Lead Response

Every lead from the web gets a text and an email inside sixty seconds, day or night, using their name and what they asked about: website forms, Google Business messages, ad leads, and a chat bubble installed on your existing site.

What it does
Why it matters
Why it matters

New-Lead Response: Your reply goes out while they're still looking. In The Response System, the chat bubble takes the visitor's number and moves the conversation to text, so nobody waits in a chat window with nobody behind it. In The Front Office, the assistant answers there live.

People who were only browsing start conversations instead.

Be the first to reply

Web forms, Google messages, ad leads and your site's chat get a text and email inside sixty seconds, day or night. Your team picks up the conversation from one inbox.

  1. Event: Website form · 9:41 PM
  2. Automatic:
    Hi Jamie, this is Demo Home Services. We got your request about your AC not cooling. What's a good time to call you tomorrow?
    Automatic · text and email within 60 seconds
  3. Customer:
    After 3 works.
  4. Event: Next day · 8:02 AM
  5. Your team:
    Morning, Jamie. It's Sarah. I'll call you at 3:15 today.
    Your team · Sarah, from the shared inbox
The Response SystemIllustrative example. Not a real customer or conversation.
Where people stay in charge

The first text and email are automatic. In The Response System, your team carries the conversation from the inbox. In The Front Office, the assistant can answer routine questions and hands off when it's out of its depth.

From The Response System

New-Lead Response: On its own: $249/month

Or included in The Response System at $499/month + $1,000 setup

Common questions

Run a Systems Check

In fifteen minutes, we'll identify where follow-up breaks down and tell you whether it should be automated, clarified, or left with a person.

Run a Systems Check