Estimate follow-up for Home Service Pros | Ground Crew
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From The Front Office

Estimate follow-up

Every open quote on a board with a scheduled sequence that stops the instant they reply, plus contracts signed on a phone and invoices with payment links.

The problem
The problem, in plain English

Estimators write quotes and send them out, then get bogged down in daily firefighting. Follow-up becomes sporadic, and customers forget or choose someone else.

What the system does
Estimate Follow-Up

Every open quote goes on a board, then gets a scheduled sequence on day 1, 3, 7, 14 and 30 that stops the instant they reply or you mark it won or lost.

Digital Contracts & Signatures

Send an estimate or an agreement by text. They tap, read it, and sign on their phone.

Invoicing & Payment Links

Invoice from the same system that holds the conversation and the job, with a payment link attached. Card or ACH, marked paid on its own.

What it does
Why it matters
Why it matters

Estimate Follow-Up: The system asks the awkward question five times so nobody on your team has to ask it once.

Every open estimate gets consistent follow-up until it's won or lost.

Digital Contracts & Signatures: No printing, no scanning, no driving paperwork around, and no waiting for somebody to get back to a computer.

The gap between yes and signed closes to minutes.

Invoicing & Payment Links: The money moves inside the system already tracking the customer, instead of across email, paper and a processor nobody reconciles.

Customers can pay from a link on their phone.

Keep the estimate moving

Every open estimate gets a follow-up on day 1, 3, 7, 14 and 30. It stops the moment they reply or you mark it won or lost.

  1. Event: Estimate #1048 · Day 7
  2. Automatic:
    Hi Jamie, it's Demo Home Services following up on your water-heater replacement estimate. Any questions we can answer?
    Automatic · day 7 follow-up
  3. Customer:
    Could you do it next Tuesday?
  4. Event: Follow-up stopped · handed to your team
  5. Your team:
    Hi Jamie, it's Sarah. Tuesday works. I'll text you the agreement so you can sign it from your phone.
    Your team · Sarah, from the shared inbox
The Front OfficeIllustrative example. Not a real customer or conversation.
Where people stay in charge

Follow-up stops the moment the customer replies or you mark the estimate won or lost. The conversation then belongs to your team.

From The Front Office

Estimate Follow-Up: On its own: $149/month

Digital Contracts & Signatures: On its own: $49/month

Invoicing & Payment Links: On its own: $49/month

Or included in The Front Office at $1,299/month + $2,000 setup

Common questions

Run a Systems Check

In fifteen minutes, we'll identify where follow-up breaks down and tell you whether it should be automated, clarified, or left with a person.

Run a Systems Check