AI answering
Your phone answered after three rings, nights, weekends and holidays, with texts and web chat answered the same way from the same information.
Calls that come in after hours, on weekends, or when everyone is busy go to voicemail nobody checks. An answering service takes a message; the caller still has to call back to book.
An assistant that knows your service area, your hours, what you do and don't work on, and roughly what things cost, answering texts and web chat in your voice.
Calls you can't get to are answered by an assistant that talks: it asks what's going on, gets the address, checks your calendar, and books the appointment.
AI Text & Chat Answering: It handles the questions you answer forty times a week and hands off the moment it's out of its depth. It doesn't pretend to be a person and it doesn't invent availability.
You stop answering service-area questions at ten at night. The conversations that reach you are the ones worth your time.
AI Phone Answering: It picks up at 2am on a Sunday exactly as it does at 2pm on a Tuesday. Emergencies route to your phone; everything else lands on your schedule with notes. An answering service takes a message. This books the job.
Every call gets answered, all night and all weekend. Inbound only; it doesn't make outbound calls.
The 2 AM call gets answered
Calls you can't get to are answered after three rings, nights, weekends and holidays. Emergencies go straight to a person; everything else lands on your schedule with notes.
- Event: Incoming call · Sun 2:07 AM
- Assistant (AI): Thanks for calling Demo Home Services. This is the virtual assistant. What's going on?Assistant (AI)
- Customer: Our AC stopped working and it's getting warm upstairs.
- Assistant (AI): Sorry to hear that. What's the address, and is this an emergency or can it wait until morning?Assistant (AI)
- Customer: It can wait. 118 Pine Street.
- Assistant (AI): I have 8 to 10 AM tomorrow open. Would you like me to book it?Assistant (AI) · checked your calendar
- Customer: Yes, please.
- Appointment booked · Mon 8–10 AM
- Call notes added to the customer record
- Emergencies route to your phone on rules you set
Routine questions answered at 10 PM
The assistant answers texts and web chat from your hours, service area and services, and hands off the moment it's out of its depth. It never pretends to be a person or invents availability.
- Event: 10:14 PM
- Customer: Do you work in Oakdale?
- Assistant (AI): Yes, Oakdale is in our service area. This is the Demo Home Services assistant. What can we help with?Assistant (AI)
- Customer: Kitchen faucet is dripping. Not urgent.
- Assistant (AI): Thanks. I've passed that to the team with your number, and they'll follow up during business hours.Assistant (AI) · handed to your team
Inbound only. Emergencies go straight to a person, on rules you set. The assistant says it's an assistant; how it introduces itself is written with you before it goes live. It answers from information you approve, doesn't invent availability, and every call and message is saved on the customer's record.
AI Text & Chat Answering: On its own: $199/month
AI Phone Answering: On its own: $699/month
Or included in The Front Office at $1,299/month + $2,000 setup
Common questions
Run a Systems Check
In fifteen minutes, we'll identify where follow-up breaks down and tell you whether it should be automated, clarified, or left with a person.
Run a Systems Check