Appointment protection for Home Service Pros | Ground Crew
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From The Response System

Appointment protection

Four automatic touches on every booked job, so a wrong address is caught the day it's booked and a cancellation reaches you the day before.

The problem
The problem, in plain English

No-shows and last-minute cancellations leave technicians driving to nobody while payroll and fuel keep running. Reminder calls take office time nobody has.

What the system does
Appointment Protection

Four automatic touches on every booked job: confirmation with an add-to-calendar link, day-before reminder, morning-of, and on the way.

What it does
Why it matters
Why it matters

Appointment Protection: A wrong address gets caught the day it's booked, and a cancellation reaches you at 4pm the day before instead of at the customer's front door.

Fewer empty driveways. Your techs spend the day on billable work instead of driving to nobody.

Protect tomorrow's schedule

Every booked job gets a confirmation, a day-before reminder, a morning-of text and an on-the-way text. A wrong address gets caught the day it's booked.

  1. Automatic:
    Hi Jamie, you're booked with Demo Home Services tomorrow, 10 AM–12 PM, at 42 Oak Lane. Add it to your calendar: demo.link/cal
    Automatic · confirmation
  2. Customer:
    That's our old address. We're at 118 Pine St now.
  3. Your team:
    Thanks for catching that, Jamie. It's Sarah. I've updated it to 118 Pine St.
    Your team · Sarah, from the shared inbox
  4. Event: Tomorrow · 9:40 AM
  5. Automatic:
    Marco from Demo Home Services is on the way to 118 Pine St.
    Automatic · on-the-way text
The Response SystemIllustrative example. Not a real customer or conversation.
Where people stay in charge

Confirmations, reminders and on-the-way texts are automatic. Replies such as a wrong address or a cancellation reach your team.

From The Response System

Appointment Protection: On its own: $99/month

Or included in The Response System at $499/month + $1,000 setup

Common questions

Run a Systems Check

In fifteen minutes, we'll identify where follow-up breaks down and tell you whether it should be automated, clarified, or left with a person.

Run a Systems Check